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Filter by Work Item Category
Requirements: See Interaction Process Automation.
If the My Interactions view contains Work Items, you can filter this view by Work Item Category.
To filter My Interactions:
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Click the Configure Queue Filter control in the upper right corner of My Interactions.
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Select the check boxes for the categories of Work Items.
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To apply the filter and close the Queue Filter dialog, click anywhere outside the dialog.
Result: My Interactions displays only Work Items assigned to those categories plus any other active interactions, such as Chats or Calls.
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