Genesys Cloud Configuration Status

Requirements: See Workforce Engagement Administration.

Administrators can use the Genesys Cloud Configuration section of the Workforce Engagement view in Interaction Connect to monitor Genesys Cloud for PureConnect integration. This section shows both the status of the integration and synchronized objects.

Note: Other ways to check integration and synchronization status are listed here: How do I check Genesys Cloud Integration status and activity?.

Hovering over the Genesys Cloud Configuration icon displays a tooltip showing synchronization status. Expand the section to view synchronization details.