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Park an Email Message on Another Person’s Queue

You can park an ACD-routed email message directly on another CIC client user’s extension. This places the email message on hold on the recipient’s My Interactions queue.

To park an email message using the Park on Queue button:

Select the email message. Select a directory entry and then, on the Directory toolbar, click the Park on Queue button.

Result: The interaction is immediately removed from My Interactions and appears in the selected user’s queue.