E911 Emergency Call Alerts

When your PureConnect administration enables the E911 feature, you receive an email alert when you call 911. For more information, see E911 Emergency Calls.

Note: You do not receive any email alerts when you use a stationless logon and place a 911 call.

E911 Call Alert Example

You receive an E911 Call alert when you call 911 from a station that has E911 Emergency Call Information verified and recognized by the E911 service provider. This alert provides the details of your E911 call. It includes links to the E911 service provider. It also identifies the location of the Emergency Response Location (ERL), complete with a link that displays the transmitted location in Google Maps.

911 Call Alert

Endpoint: 12345
Callback: 4433605594

Account Name: Salvadalena SIP Test-PureConnect2

ERL ID: 218CE856-4780-43F0-B7B5-24C04914AD66
Name: Test PureConnect
Street Number: 621
Street Name: Avenue B
Location: PureConn Test
City: Snohomish
State: WA
Zip Code: 98290
View in Map

Time: 2019.06.04 07:36:09 - PDT

West Safety Services Support Contact Information
NOC Support (888) 908-4167

Open Support incident via email support@911.west.com

Technical Resource Center: https://support.911.west.com

Dashboard Login: https://portal.911.west.com

Alert for Non-Provisioned Station

If your PureConnect administrator enables the E911 feature, but the emergency services provider has not provisioned your station, you receive an email warning about the missing information when you place a 911 call. Although the E911 service provider routed your 911 call to an Emergency Call Response Center, your location information was not available.

Tip: Contact your PureConnect administrator about getting provisioned for E911 calls.

Time: 2019.06.04 10:57:31 - EDT
IP-PBX System: 209.43.1.177
Account Name: Test-PureConnect2
Caller ID: 8665555555

An emergency call was received from the subscriber above, the call was routed to the Emergency Call Response Center.

At this time, the subscriber is not provisioned in our database.

Please update the West Safety Services database with the subscriber's ID.

West Safety Services Support Contact Information
NOC Support (888) 908-4167

Open Support incident via email support@911.west.com

Technical Resource Center: https://support.911.west.com

Dashboard Login: https://portal.911.west.com